FAQ

Please note that currently our lead time is up to 7-10 days.

Once invoiced:

• Local deliveries (are in Gauteng) 2-3 days
• Transport deliveries (Cape Town, Durban, Free State etc) via courier 3-4 days
• Remote areas via courier 5-7 working days

Please note that above mentioned are estimated, it is best to discuss with the sales team to find out about your order. During our busy times these lead times will increase. It is best to advise when your order is required by to avoid disappointment.

We are unable to ship over the border. These orders are required to be collected. We are able to deliver to your transport company in South Africa at our normal delivery cost.

Local deliveries: No delivery charge for orders over R1000 excl vat, otherwise R80 plus vat. (Please note that the website will not process orders less than R1500.00 ex vat)

Country deliveries: Minimum delivery charge of R160 excl vat for orders less than R2000 excl vat otherwise 8% of invoice value. Orders less than R 800.00 will have to be collected.

Deliveries outside South Africa: To be arranged by you for your account.

We reserve the right to amend our charges without prior notification to you.

We want to ensure you have a clear understanding of how our order processing works. Your satisfaction is important to us, and we appreciate your patience as we approach our busy season, which may lead to increased order delivery times. Here’s an overview of our order processing steps:

Order Placement:
Once you place an order, it is received by our team.

Pro-Forma Invoice:
Our sales team will process your order and send you a pro-forma invoice for payment. Please review and make your payment promptly.

Payment Confirmation:
Your order moves to the next stage upon payment confirmation.

Warehouse Processing:
In the warehouse, orders are sorted and placed in the packing queue based on the first-paid, first-packed principle.

Invoicing:
After packing, your order will be invoiced, and be dispatched shortly after.

Important Note:
If you have a specific date by which you need your order, please inform our sales team during the pro-forma payment process. We will do our best to accommodate your request, but please understand that during our busy season, there may be slight delays.

If you have any questions or require further assistance, please don’t hesitate to reach out to our sales team.

Any claims (short received, wrong product, damaged or faulty, etc) must be submitted in writing within 7 days of receipt of goods. The claims must be emailed to accounts@transnatal.co.za or faxed to (011) 664-7148. We will arrange for the collection of the goods if it is viable.

Monday to Friday: 8h00 am – 16h30 pm

Saturday and Public Holidays: 8h00 am – 12h30 pm

Items on special are NETT prices.

We would like to inform you about our company’s holiday schedule for the upcoming festive season. This information will help you plan your orders and deliveries accordingly to ensure a smooth transition into the new year.

Year-End Closure:
Many of our dedicated staff members will be wrapping up their year’s work on the 14 December 2023. While we will continue to process orders during this period, please anticipate potential delays due to reduced staffing levels. We appreciate your understanding as we strive to fulfill your orders promptly.

Company’s Last Working Day for 2023:
Our last working day for the year 2023 will be on Friday, 22 December 2023.

Reopening in the New Year:
We will reopen on Friday, 5 January 2024.

Last Order Acceptance Dates:
The last day to place transport orders will be Monday, 18 December 2023.
The last day to place local orders will be Wednesday, 20 December 2023.
In case of any emergencies or urgent requirements during this period, please do not hesitate to reach out to us. We will do our best to assist you promptly.

Order Placement During Closure:
While we will temporarily halt order processing during the closure, you are still welcome to place orders on our website. Orders placed during our closure period will be processed and attended to when we reopen in 2024.

Dispatch Reopening for Deliveries:
Our dispatch department will reopen for deliveries starting on Tuesday, 9 January 2023.

We want to provide you with an update regarding the arrival of our products on our shipments still due to arrive.

Regrettably, we have been facing unexpected delays in our shipments, and we understand the inconvenience this may have caused you. The initial delays were averaging between 14-16 days due to various factors impacting the port terminal in Durban.

The vessels arriving into Durban are maintaining their schedules; however, the port terminal is currently experiencing a backlog situation. This backlog is attributed to adverse weather conditions, terminal equipment breakdowns, and operational challenges.

An additional update on the current situation reveals that there are currently 96 vessels waiting at anchor outside South Africa ports. The congestion is a result of a combination of poor weather affecting operations and ports operator issues. Furthermore, Transnet, the port authority, is experiencing challenges with equipment, contributing to the delays.

As a result of these challenges, Durban is currently experiencing delays of up to 30 days from vessel arrival. We have been informed that Transnet has implemented a recovery plan to address these delays.

Based on the latest information, we anticipate a significant improvement and recovery in the situation around the end of December. However, Transnet has advised that delays throughout the port are likely to persist into the 1st quarter of 2024.

We sincerely apologize for any inconvenience this situation may have caused, and we appreciate your patience and understanding as we navigate through these challenges.