Frequently Asked Questions on Delivery Time
Please note that currently our delivery lead time is up to 5-7 days
- Local deliveries (are in Gauteng) 2-3 days
- Transport deliveries (Cape Town, Durban, Free State etc) via courier 3-4 days
- Remote areas via courier 5-7 working days
Please note that above mentioned are estimated, it is best to discuss with the sales team to find out about your order. During our busy times these lead times will increase. It is best to advise when your order is required by to avoid disappointment.
We are unable to ship over the border. These orders are required to be collected. We are able to deliver to your transport company in South Africa at our normal delivery cost.
Local deliveries: No delivery charge for orders over R1000 excl vat, otherwise R80 plus vat. (Please note that the website will not process orders less than R1500.00 ex vat)
Country deliveries: Minimum delivery charge of R160 excl vat for orders less than R2000 excl vat otherwise 8% of invoice value. Orders less than R 800.00 will have to be collected.
Deliveries outside South Africa: To be arranged by you for your account.
We reserve the right to amend our charges without prior notification to you.
Any claims (short received, wrong product, damaged or faulty, etc) must be submitted in writing within 7 days of receipt of goods. The claims must be emailed to email@example.com or faxed to (011) 664-7148. We will arrange for the collection of the goods if it is viable.
Monday to Friday: 8h00 am – 16h30 pm
Saturday and Public Holidays: 8h00 am – 12h30 pm